We ship Australia wide and have 48 hour dispatch policy, unless otherwise stated. If goods are unavailable, we will contact you.
48 hour dispatch refers to 2 business days. For example: an order placed on Monday could be picked packed and dispatched by Wednesday. Keeping in mind it could be picked and dispatched sooner depending on our order volume. This excludes really big and really heavy items, like our Cloud Sofa range. These items will be picked and packed within 48 hours (business hrs), of receipt, however, these items may not leave our warehouse for several days, as we ship these items with a specialist transport company. For these items you will be contacted by the transport company to arrange a delivery time that works for you.
All orders from blackmango.com.au, once dispatched, will receive a confirmation email with a link to view current order status and delivery details.
Dependent on location delivery will be between 4-7 business days. We are unable to deliver to a P.O. Box Address or Parcel Lockers and we do not ship outside of Australia yet.
Delivery costs are calculated on the size and weight of each item according to Australia Post or Courier costs, delivery fees can be calculated on cart page.
We can only provide an approximate delivery date and tracking details so you can monitor the progress of your delivery.
Please remember that it is your responsibility to check that your items will fit through doors, staircases and lifts in their packaging before you place your order.
Please download our delivery guide to assist with measuring furniture for delivery.
If you wish to query your order status, please contact us via online contact form or emailing email@example.com.
Returns & Refunds Policy
We have a 30 day no questions asked returns policy. You can return your item to us in its original packaging within 30 days of when it was delivered to you for a refund. We will refund the cost of the item(s), but you will need to pay for the cost of return shipping. Please use our Return Form.
In the unlikely event that your order arrives damaged, please do not hesitate to contact the Black Mango Online sales team via the blackmango.com.au Return Request Form, online Contact Form or emailing firstname.lastname@example.org.
Please provide the following information:
- your invoice (including order number) and any other proof of purchase; and
- detailed description of item and problem;
- photographic evidence of the defect or damage, where applicable;
- any other details we may need to proceed further.
A Black Mango online sales team member will respond as soon as possible.
Once your order is received back to our warehouse, a qualified team member will verify the condition of your returned item and once approved your account will be credited within five to ten working days, depending on your payment method.
This refund policy does not apply to goods which have been used, damaged after delivery, if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition.