GENERAL QUESTIONS

No at this point in time we are online only, but if you have any questions about our products please call us on 08 7084 1848 or 03 9005 6000 and we will endeavor to answer any questions you have.

Yes we have sample colours of most of our fabrics and would be happy to send them to you, all you have to do is fill out our online swatch request form and we will pop them in the mail

SHIPPING & DELIVERY

Delivery times will vary depending on the product, your location and selected courier. All Black Mango orders will be dispatched within 48 business hours and dependent on location delivery will be between 4-7 business days.

All Black Mango orders have an autmatic authority to leave (ATL), if you do not wish for your order to be left at your door please let us know in the order notes when checking out.

If there is a specific place you would like your item/s to be left please let us know in the order notes when checking out.

If the shipping provider deems it unsafe to leave your item/s they will leave a notice at your home detailing an alternate delivery or collection arrangement. 

Some of our items depending on size can be delivered to PO Boxes and Parcel Lockers. Please check with us first before proceeding by calling us on 03 9005 6000.

We will send you an order shipping confirmation email as soon as your items have been dispatched from our warehouse. Before contacting us directly, check the tracking number information provided to you in this email. This number will take you directly to your orders tracking information and will give you an estimated time of delivery. If you haven’t received a shipping confirmation email or your tracking status hasn’t updated, please contact us on 03 9005 6000 or email team@blackmango.com.au.

Delivery costs are based on weight so will vary depending on what you order. You can check each individual item on products pages under the Shipping Calculator. Alternatively add each item you wish to order into your cart and check the total shipping costs here before checking out. Shipping cost will vary according to size, weight, the location you will order from etc. In doubt, always contact us for a custom courier quote. We always strive to offer the best delivery options to our customers.

Black Mango are happy for our customers in Adelaide to pick up their purchases directly from our warehouse (Clovelly Park) between 10am and 3pm weekdays only. We will need your payment to be processed over the phone 24-48 hours prior to pick-up.

Currently Black Mango only offers Australia wide shipping.

If you are accepting a delivery that is already visually damaged, please refuse delivery all together. There is no need to refuse all packages if others are in good condition. In the unlikely event that your goods are found damaged after accepting delivery, please contact the Black Mango Online sales team within 24 hours via the blackmango.com.au Return Request Form, online Contact Form or emailing info@blackmango.com.au.

Please provide the following information:

1. Your invoice (including order number) and any other proof of purchase; and

2. Detailed description of item and problem;

3. Photographic evidence of the defect or damage, where applicable;

4. Any other details we may need to proceed further.

Definitely! We will be happy to confirm your order and arrange for a delivery time that’s convenient for you. 

Our stock is continually being replenished according to product type and sales. Please call us on 03 9005 6000 and speak to one of our online sales team to find out the when the product you are after will be arriving. Alternatively on each product add your email to the “email me when available” list and you will be contacted as soon as stock levels have been replenished.

RETURNS & REFUNDS

We do have a 30 day no questions asked returns policy. For any change of minds, we will provide you with a refund, you must return your item to us in its original packaging within 30 days of when it was delivered to you. The delivery and collection costs will be deducted from your refund as all return costs occur at the buyer’s expense. Once your order is received back to our warehouse, a qualified team member will verify the condition of your returned item and once approved your account will be credited within five to ten working days, depending on your payment method. This refund policy does not apply to goods which have been used, damaged after delivery, if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition.

In the unlikely event that your goods are found damaged after accepting delivery, please contact the Black Mango Online sales team within 24 hours via the blackmango.com.au Return Request Form, online Contact Form or emailing info@blackmango.com.au.

Please provide the following information:

1. Your invoice (including order number) and any other proof of purchase; and

2. Detailed description of item and problem;

3. Photographic evidence of the defect or damage, where applicable;

4. Any other details we may need to proceed further.

We will assess your request and notify you of a potential refund or replacement, based on your preference.

ONLINE SHOPPING

Yes of course! You will receive an order confirmation email as soon as you have placed and paid for your order. In the event of unexpected issues with your order (stock, colour, lead time issues) one of our online sales team will be in touch without delay to keep you updated on your order.

We understand the concerns of ordering and paying for things online. All Black Mango orders are processed through a dedicated gateway to guarantee the protection of your data. Your credit card information will not be stored and is handled over SSL encryption so you can enjoy your online shopping experience with peace of mind. We accept credit cards, Visa & MasterCard and Paypal. We also accept payment by bank transfer but please remember that your order will not be sent until funds have cleared which are normally 2-3 business days.

Yes, at all times. Please refer to our Privacy Policy for more details.

When purchasing a new piece of furniture there are a few things to think about beforehand, such as access into your home. Before purchasing your new item and to avoid disappointment, please check the following:

Decide the best and easiest entry into your home to where you are placing your new item.

Ensure there are no obstructions along the way.

Measure all entryways, hallways and stairs to ensure they are wide enough and height enough for the item, this should include all outside areas also.

If you have to use an elevator to access your home, you may want to measure the interior of this also.

Measure areas such as hallway wall to entryway clearances.

Consider all corners, ceiling height, stairways (height, widths, angles, banisters and corners), and any low hanging fixtures or architectural details you may have.

To make the process as easy as possible the items maximum measurements in height, width and depth must not exceed any entryway, hallway, staircase or elevator measurements in either height or width.

At Black Mango we have gone above and beyond to ensure exceptional quality and craftsmanship of all our items. We have a high commitment to customer satisfaction and have provided these details to ensure there will be no disappointment after the purchase of your new item(s).

WARRANTY INFORMATION

All our products come with a 12 month manufacturers’ warranty. 

PRODUCT CARE

We try to ensure our products colours are the same that you will receive in person, but due to different computer systems and mobile devices, colours will vary from time to time. If you are unsure about a colour please call our online sale team on 030 9005 6000 and they can help you the best they can or request a fabric swatch online today.

LINEN FABRICS

PROLONG LIFE BY PROTECTING WITH A FABRIC SCOTCHGARD.
Protect by not placing furniture in direct sunlight and heat, this will ensure a longer last.
Vacuum regularly to remove as much surface dirt and dust as possible.
Clean up surface stains as soon as possible, being careful not to rub stain into fabric.
Most stains may be treated with dry-cleaning fluid or upholstery shampoo, baby wipes are ideal for spot-cleaning.
Do not rub the fabric when cleaning.
Always work inwards from the edge of the stain with a clean absorbent cloth.
Use a dabbing motion with a clean section of the cloth for each dab.
Do not over wet fabric and allow to dry naturally between repeated spot cleaning procedures.
DO NOT MACHINE WASH.
Do not use bleach or other harsh chemicals on fabric.

RATTAN

Dust Regularly with a dry soft cloth, a soft brush, or vacuuming the piece with the brush attachment of a vacuum cleaner. 
Use a soft bristled toothbrush for those hard to reach places. 
Periodically wipe down with a soft damp cloth.
To restore dry, cracked, or split rattan, apply boiled linseed oil with a soft cloth or soft bristled brush. When the furniture won't absorb any more oil, wipe it clean with a soft cloth. Allow it to dry or harden before using again.

If used outside in an undercovered area and it happens to become wet, leave to dry and the furniture will not be affected. Over an extended period of time outside, where possible, natural rattan furniture should be stored in dry conditions as it is organic material. Prolonged dampness can lead to mold.

WOOD FURNITURE

Dust Regularly with a dry soft cloth. 
Periodically wipe down with a soft damp cloth followed by the application of a surface polish such as Mr Sheen. This will polish and protect the wood and glass and prolong life. 

METAL FURNITURE

DO NOT USE SCOURERS OR ABRASIVE CLEANERS.
Dust Regularly with a dry soft cloth. 
Periodically clean with a mild, non-detergent soap using a soft cloth or sponge.

LIGHTING

Dust Regularly with a dry soft cloth.
Use a soft bristle brush on shade to remove surface dirt and dust. 
Do not use in bathroom or damp places.
Place the lamp on a flat surface and ensure there are no flammable materials around it.
The product is for indoor use only.
The external flexible cable/cord of the lamp cannot be replaced, if the cord is damaged the lamp shall be destroyed.

LEATHER

PROLONG LIFE BY PROTECTING WITH A LEATHER PROTECTOR.
Dust Regularly with a dry soft cloth. 
Periodically wipe down with a soft damp cloth, allowing it to complete dry naturally.
Treating with a leather cleaner is recommended.
DO NOT MACHINE WASH.

Leather Items will initially have a strong leather odor, to help fade this quicker we suggest leaving out in the sun for a day or adding a bag of bicarb soda to the inside of the ottoman. You can also use a clean cloth to wipe the surface of the leather with vinegar, or use a spray bottle to spray the leather with the vinegar and then wipe it clean with a cloth.

COMMERCIAL ENQUIRIES

We welcome all commercial enquiries – big or small. You can contact us via our online commercial enquiry form, email commercial@blackmango.com.au or call us on 08 7084 1848. We pride ourselves in our customer service and will go above and beyond to help you find that perfect piece no matter what type of project you are working on.

Please let us know if you have any other questions, we will add any question that you may have and which we have not covered in our FAQs. Again, we’re just a phone call away so don’t hesitate to contact us on 08 7084 18 or 03 9005 600 should you need any clarification or additional information.